Who are Professional Finish?
A real focus on the fit, finish and attention to detailHaving come from humble beginnings, Professional Finish has grown into Northampton’s leading independent specialists in bespoke kitchens, bathrooms, and bedroom installations. Founded by Gary Ireson, who started with a background in tiling, the company has evolved thanks to his hands-on approach, dedication, and a focus on exceptional quality. Gary’s journey is one marked by perseverance, local connections, and an unwavering commitment to delivering expertly crafted spaces tailored to client needs.
A Foundation of Experience and Independence
Gary’s story began 14 years ago after the closure of his previous employer, Kitchen Vogue, which prompted him to take a bold step forward and start Professional Finish. Reflecting on those early days, he shared, “I’d talked about it for a while, but that push was what I needed.” Starting from scratch, Gary juggled every role - from technician to marketer and accountant - learning each facet of running a business. His journey to Professional Finish was shaped not only by his hands-on expertise but also by a dedication to understanding the business landscape. Gary joined the networking group BNI, which connected him to valuable resources in accounting, marketing, and business coaching. This support network helped Professional Finish grow steadily, building a foundation on strong local connections and mutual support among small businesses.
A Team Built on Trust and Skill
In the early days, Gary worked alone, but over time, he brought in skilled craftsmen to support the growing business. “Our first hire was Steve, and he’s still with us today,” Gary recalls proudly. “Then came Richard, and now we’re a team of twelve.” Professional Finish operates without subcontractors, a rarity in the trade, which allows them to uphold quality control and consistency across projects. Gary believes that this approach sets them apart. “We don’t subcontract. Our team is employed directly by us, so we know the quality of every installation we do.” This close-knit team approach allows Professional Finish to keep standards high and deliver on their promise of quality craftsmanship.
From the beginning, Professional Finish has grown its reputation primarily through word-of-mouth referrals. Satisfied clients return with glowing recommendations, a testament to the quality and consistency of their work. “We don’t focus on awards or fancy competitions,” Gary says. “Instead, we let our Google reviews and customer referrals speak for us. That’s what truly matters.” This focus on client satisfaction over industry accolades reinforces Professional Finish’s commitment to trust and credibility, earning them a solid reputation within the Northampton community.
Meeting Client Needs in a Changing Market
The industry has transformed significantly over the years, and Professional Finish has adapted along with it. Gary notes that today’s projects are more complex than ever. “When I first started, kitchens were simpler - maybe a dishwasher, maybe not. Now clients want underfloor heating, two ovens, mood lighting... the list goes on.” These evolving demands mean that a kitchen remodel now often involves more extensive work, including structural adjustments like removing walls or adding bifold doors. Professional Finish rises to the challenge with a flexible approach and thorough planning.
During initial FREE consultations, Gary and his team discuss both design preferences and budget realities, helping clients make informed decisions that align with their vision and finances. “A lot of people come in with a budget in mind, which is sometimes far from what the project will actually cost,” Gary explains. “We try to be as transparent as possible so there are no surprises.”
Overcoming Challenges and Looking Forward
The rising cost of materials and economic fluctuations have made budgeting more challenging, but Professional Finish continues to adapt by being clear with clients about costs and options. “A typical bathroom renovation used to cost around £7,000–£10,000 pre-COVID; now, it’s more like £12,000–£15,000,” Gary notes. Through these transparent conversations, clients appreciate Professional Finish’s honesty and foresight, which reduces the potential for misunderstandings or unexpected expenses.
While the team is happy with their current scale, they have aspirations to grow the brand’s visibility rather than expand the showroom or open new locations. “It’s not about getting bigger; it’s about refining our brand and letting more people know we’re here,” Gary says.
Join the Professional Finish Journey
Explore what’s possible for your home!Professional Finish has become one of Northampton’s largest independent kitchen, bathroom, and bedroom installation companies. As they continue to establish themselves as a leader in quality and service, Gary’s goal remains to earn the trust and loyalty of every client they serve. “Our ambition is to be known as the go-to for quality, just like the big names in town but with the independence and personal touch only a local company can offer.”
Whether you’re dreaming of a new kitchen, updating a bathroom, or enhancing a bedroom, Gary and his team invite you to explore what’s possible for your home. With a commitment to trust, quality, and transparency, Professional Finish is here to bring your vision to life.
What Our Customers Say...
The final fit and finish of the kitchen is superb and snags were handled in good time. Kitchen projects are never cheap but we felt that the price was good value for money...
We found Professional Finish online and reviews were amazing. From our initial meeting right through to the end of projects which took about 3 months we had total professionalism...
Professional Finish kicked things off by specifying at the high end and their quotes are very detailed to also serve as a schedule of works if you proceed to order – ours ran to 26 pages. They will take care of absolutely everything the job requires...