Customer Testimonials

Our highly valued feedback from our customers

What do our customers say?

Feedback from some of our customers

Nicholas Hemingway

The Professional Finish team were excellent in supporting us through the design and build of our kitchen project. They were willing to do early stages of our design over email which was a huge help to us, when many kitchen companies insisted we come to the showroom or put down a deposit before we could access them. Grant did an excellent job of discussing options with us and accommodated our requests. I think we did 14 revisions in total!

Our build had a number of complex elements including restoring a travertine floor and some structural and electrical changes which the team handled really well, and a couple of surprises which came up along the way on electrics and doors were discussed and dealt with efficiently and cost effectively. The team handled overall project management and estimated the timelines well for electrics and plastering. The minor electrics and plumbing was done by the fitters and was great quality, including improving the locations of some sockets and routing of audio cables.

The fitters led by Steve were very experienced and completed the work to a very high standard. They also left things clean and tidy every day and our decorators were very complimentary for the preparation of walls for painting, commenting that the standard of filling and sanding made their job a lot easier.

The final fit and finish of the kitchen is superb and snags were handled in good time. Kitchen projects are never cheap but we felt that the price was good value for money for the standard.

Our thanks go to the entire Professional Finish team. Highly recommended.

Jan Pugh

We were researching a company to refit an ensuite and massive refurbishment of kitchen including knocking a wall down and a utility and boot room. We also had a new boiler which was moved from the utility to garage and also had some of the units from old kitchen fitted in garage with the old utility sink. We found professional finish online and reviews were amazing. From our initial meeting right through to the end of projects which took about 3 months we had total professionalism, help and guidance from start to finish. We were consulted every step of the way. Attention to detail and all the work was done to perfection.

It was a pleasure to deal with Gary and Grant at the showroom and they also gave us support while work going on. Steve and Mike did the ensuite and workmanship was amazing. Richard and Connor did the work on the kitchen etc which was a massive amount of work and a lot of things to consider before the start and while project was being done. Again we cannot praise them enough. Whilst having this done we had a lot of disruption due to the amount of work. Richard and Connor did everything they could to make our life as easy as possible. This enabled us to still have working and functional spaces. Having such an amount done comes with compromises but we can honestly say we got through it fine due to having Professional Finish doing the work.

They may not be the cheapest but they give value for money and it was apparent why it was costed as it was when we saw the amount of work involved to achieve nothing short of perfection. It really was a pleasure to have them in our home and had no worries leaving them in our home if had to go out. So if you want a quality job done look no further than Professional Finish.

Matt Mayhew

We were desperately in need of a new family bathroom and living very close to the Moulton Park showroom we popped in one morning where we were greeted by Mark. We talked through our wants and desires as well as our current problems and a day later Gary came to our house to measure up and get a look at the space. A couple more days after that and we got the first quote through.

Professional Finish kicked things off by specifying at the high end and their quotes are very detailed to also serve as a schedule of works if you proceed to order – ours ran to 26 pages. They will take care of absolutely everything the job requires from materials supply to arranging roofers to fit tile extraction vents. The only thing they don’t do is paint!

In total there were 7 revisions to our quote as we worked to cost optimise some areas and spend more in others, Mark was patient with us and great help all the way through advising and making suggestions.

Jamie and Jack were our assigned crew and with them our build time ended up being the predicted 3 weeks to functional plus a couple of extra days for final details.  Every day started with sheeting up and protecting the areas leading to the bathroom and every day ended with a clean up.  They were always respectful of us and the house, listened to good music and were kind to the kids when they went to have a look at what had been done while they were at school.

For our build, the room was stripped completely bare and then rebuilt from floor joists up.  With the walls being full tile in large format this proved the most time consuming element because of the 42 tiles that make up the room only 6 didn’t need any cutting  – Jack was a hero outside under a gazebo in the pouring rain with the angle grinder scribing tiles to fit.  Jamie did an awesome job getting them on the wall with aesthetic in mind from the outset for layout and function with minimized grout lines and complementary trim.  This attention to detail was present throughout when positioning the fixtures and furniture so that they are already comfortable for our kids to use on their own.

At no point will you ever feel that the team is rushing to finish your job to get to the next one – the emphasis is all on quality, however you may see members of other crews too if they end up with an afternoon of availability and there is work they can assist with.

What we have ended up with is both beautiful and highly functional, we have loads of storage, the spacious shower is a delight to use, the huge towel rail holds a family’s worth of towels while keeping the room warm and the powerful extraction keeps condensation and humidity under control so quietly you don’t hear a thing in the 3 adjoining rooms.  This bathroom is so good that I’ll go downstairs to use it in preference to our en-suite.

I’d not hesitate to use Professional Finish again.

Alan Hatt

We had our bathroom completely gutted and re done. Shower changed from electric on the wall to running off the boiler, new cubicle, re tiled new cabinets, sink, toilet, radiator. Dan did a fabulous job, tremendous care and attention to detail. We were kept up to date at every stage, and everything we asked for was done, they were also reliable, courteous and tidy. Would highly recommend them.

Sally Neal

We highly recommend Professional Finish if you are looking for a top quality finish and service.

Right from the start, everyone involved in the process was really helpful, took on board our ideas and requests when preparing their proposals and designs.
We worked together to get designs exactly where we wanted them. The VR service is really helpful in understanding how the design fits in your existing space and it gives you confidence that you’re making the right decisions.

Steve and Mike were great fitters. They were really professional, respected our home during the fit out of both bathrooms. It was fairly calm process with great communication all the way through.

The standard of workmanship is really high. We are super pleased with the results and seeing all our come to life.

Garry Malloy

We decided to pay more for quality rather than going down the mediocre line which we have done in the past. The workmanship from Steve and Mike was brilliant when completing our ensuite and downstairs cloakroom and the communication from Gary and Grant from their showroom getting the fine details correct was a must.

I would certainly recommend the company if you want a decent fit and finish but be prepared to do the decorating yourself which I did being careful not splash paint on their great work!

Mick Morton

Brilliant once again. Many thanks to Gary and the team. Especially Richard. Professional by name and professional with their work. Many thanks once again. Mick and Pauline morton

Laura Arnold

After really struggling finding anyone with any enthusiasm or advice on remodelling and refitting my en-suite I dropped into Professional Finish and found both enthusiasm and great professional advice ! They are all so friendly and nothing is a problem to these guys! They designed and installed my bathroom completely stripping it to the bones moving and installing a new entrance door to it and installing all the extra lighting and modern touches we had in our mind. They will let you guide but also will advice and research any ideas you have for your dream Pinterest bathroom. The fitters were so respectful to our property u hardly noticed they were there. A great team with tonnes of skill and experience for a stress and worry free project! I would highly recommend them if you love your home don’t go anywhere else !

Elaine Tomkins

Choosing a new bathroom from scratch can be overwhelming. PF uses favoured brands but choices within the brands. The showroom at Moulton Park is well displayed so planning and choosing installations is much easier. The finish IS professional, and the fitters left the room tidy at the end of each day. We are pleased with our new bathroom.

Simon B

Thank you to Gary and the team at Professional Finish for providing a fantastic service. Gary was patient understanding and nothing was to much trouble. The showroom was well stocked but not over baring with live “working” showers and kitchens which made choosing a far simpler process than I expected.

Sean Goodhart

A good design team with access to great quality material at sensible prices. No stress with making changes to get the design (and price) just right. Installation with care, tidy house at the end of every day, with a truly professional finish in the end result.

John Marrs

Right from the start, we were impressed by their keenness to give us our dream kitchen. They project managed the whole renovation including external workmen, meaning our input was minimal. The team arrived on time each day, worked hard, cleaned everything up after themselves every night and wore masks at all times making social distancing easier. The quality of work was excellent, and any queries were answered very quickly. We are thrilled with the final product and have nothing but praise for Professional Finish. We would highly recommend them.

Hayley Gordge

We recently used Professional Finish to refurbish our main bathroom and downstairs toilet.

We had an initial meeting at home with Gary to talk through ideas and then two visits to the new showroom in Moulton Park where we finalised the exact suite and furniture we wanted. We were allowed to take samples home and make our decision in our own time. We changed the specification of our quote a number of times, but it was never any trouble for Grant and Gary and they supplied full 3D drawings of what our new suites would look like.

When it came to the installation, Ben and Rhys were punctual, polite, tidy but most of all did a really impressive job. They kept us up to date throughout the whole installation, double checking small details. Ben even moved the position of the lights after he’d fitted them because we weren’t happy with the position. The entire project was completed on schedule and exactly as specified. We are so happy with the work that Professional Finish did that we wouldn’t hesitate in using them again for future work.

Suzanne Webb

Absolutely thrilled with our new bedroom and en-suite! Can not recommend Professional Finish enough. They really live up to their name. Thank you Richard for your professionalism even when things weren't easy! Thanks to Rhys too. Lovely hard working team. Many many thanks. Hope to see you again soon.

Mark Manning

Did our kitchen and bathroom. Brilliant job from start to finish. Can't recommend them highly enough. Thank you.

Lewis Perrin

The quality of work is fantastic, and just as important Ben was a perfect professional. Clean and tidy every day and always on time.

Jo Birch-Chapple

Professional Finish are like no other company I have ever worked with... they are, are professional and are almost obsessional about providing a perfect finish. They team are courteous, friendly and really enjoy their job and under Gary’s leadership, you really cannot beat PF in Northamptonshire. In my view you can’t afford not to use Professional Finish